Herewith is our booking conditions, you may refer.
1. GENERAL CONDITIONS
• All rates are inclusive of 5% service charge and 10% Value Added Tax (VAT)
• All rates are inclusive of above-mentioned services. All extra services are subject to additional charge
• All rates are based on cabin availability
• Child reduction applicable only if sharing a cabin with maximum of 2 adults
2. CHILDREN POLICY & EXTRA BED
• From 10 years old is aldult (Maximum 1 child per room)
• 7 – under 10 years old: 75% of the adult’s rate (Maximum 1 child per room)
• 5 – under 7 years old: 50% of the adult’s rate (Maximum 1 child per room)
• Under 5 years old: Free and share all services with parents. (Maximum 1 child per room)
• Extra bed: 40% of the cabin’s rate (Only one per room)
3: PAYMENT METHOD
– For the advance payment: 30% of the total amount per whole booking will be required. The remainning payment will be paid for us before the departure day.
– The deposit payment can be reserved (no limited date) for next booking if the cancellation is made in case of force majeure.
– For out-standing amount:
+ You can pay for us in cash by USD, VND, EUR, GBP, AUD in our office when you get picked-up for the trip
+ You can also pay by credit card with some fees from the bank. (Some notes: Visa, Master, JCB, CUP: 2% fee but American Express: 3% fee is required)
4: BOOKING AMENDMENT
– Free of charges if you change the tour departure date, room type, tour duration.
– Free upgrade to high class rooms if available. (For example: Free upgrade from UniBalcony to Charm Terrace)
– Full refund for cancellation due to bad weather or unexpected cases that prevent or stop the tour before getting on the boat
– Full refund for cancellation due to your health problems, delayed flight, delayed transportation…but we need some verified letters from hospital or travel agency.
– Full refund if you cancel booking a week prior to the tour departure
– Non refund for any cancellation 72 hours prior to the tour departure
– Free of charge to any changes of tour departure date before 48 hours to departure