FAQs

  • 1. Is the cruise safe for pregnant women and children?
    • Yes, all cruises are safe for pregnant moms and children. In the unlikely event of any emergencies, the cruise teams on board are ready to help and can call on a speedboat to safely go back on land to transfer the guests to the nearest hospital.
  • 2. Do we have Wi-Fi onboard?
    • Wi-Fi is available in our whole cruises but its connection can be unstable due to the geography of the Bays.
  • 3. Is there any food available for vegetarians?
    • Yes, our highly-experienced executive chefs together with their kitchen teams have created a diverse set
      of menus for different needs from vegetarian. Please inform us if any
  • 4. Pick up and Drop off time?
    • + Our bus and tour guide will pick you up from Hanoi Old Quarter about 7:45 – 8:15 AM. You should be
      really about 7:45 AM.
    • + Drop off at Hanoi Old Quarter about 16:00 – 16:30 PM
  • 5. What should I do for check-in?
    • You should bring your passports. After picking up on our bus, the tour guide will need them for your immigrations.
  • 6. If I don’t use your transportation from Hanoi, what is the cruise deck?
    • Our cruise deck is at Gia Luan Dock in Cat Ba Island. You should be at there before 12:00 AM.
  • 7. Is transfer included if I don’t book directly with you?
    • If you book directly with us, the price is included all transportation for round way. If you book through
      booking.com; Agoda.com; Hotels.com, the transfer is not included.
    • The transfer fee is USD 25 per passenger for roundtrip
  • 8. Is there any special things free for honey moon, birthday, and anniversary?
    • + Honey moon: Set up room with rose petal on your bed
    • + Birthday: A small birthday cake will prepared for you
    • + Anniversary: ?
  • 9. Why do we need to stop for 20mins in the transfer between Hanoi and Halong?
    • We stop around half-way for guests to enjoy a bathroom break, stretch their legs and for the drivers to
      freshen up and remain focused. We follow the international safety recommendations of a break after
      approximately 2 hours of driving.
  • 10. How to get to Ninh Binh after cruise trip?
    • After cruise trip, you will have a bus from Gia Luan Dock to Got Pier in 1 hour. Our tour guide can help you to book the tickets with USD 12 per person. He will take you to the bus. You might wait for the bus about 30 minutes. To book the tickets, you should inform us before 2 days.
  • 11. How to get your cruise from Cat Bi Airport in Hai Phong?
    • It is 28.4 km far from Cat Bi Airport to Got Pier. It takes you about 45 minutes by taxi to Got Pier. When you are on the cab, please take the driver see this text in Vietnamese language: ‘’Anh vui lòng có mặt tại bến Phà Gót (Hải Phòng) trước 10h45. Anh gọi giúp e qua số 0981082679’’. I would like to give him the address and my number phone. Our guide will take you to our bus and we continue to our cruise deck.
  • 12. How to get Noi Bai Airport in Hanoi or Cat Bi Airport in Hai Phong after cruise trip?
    • Our boat will cruise back Gia Luan Dock, Cat ba island about 12:00 at noon. Our bus will driver to Hanoi. And on the way back, we will drop you off at the convenient place for your flights:+ Noi Bai Airport: Drop off at the place near by the airport at 15:30 PM. Our guide will help you to call a taxi, the fee is about 12 USD. It takes you 30 minutes to Noi Bai Airport.+ Cat Bi Airport: Drop off at the place near by the airport at 13:30 PM. Our guide will help you to call a taxi, the fee is about 4 USD. It takes you 15 minutes to Cat Bi Airport.
  • 13. Can I bring my own drinks to the boat?
    • You can bring your own drink on the boat but you will need to pay corkage fees of 30usd/spirit or wine, 5usd/beer or soft drink or soft water. Meanwhile, the bar tender on the boat is also available 24/24 hours to serve you.
  • 14. What should I know about the electricity system onboard?
    • Our cruise services meet the international standard to satisfy our passengers’ needs. Our cruise provides you 24-hour electric power. Onboard electricity is 220V AC.The available power outlet onboard is the two-pole plug. If your electronic devices come with other types of outlet, adapters are available at the Reception Desk on request.