Herewith is our booking conditions, you may refer.
1. GENERAL CONDITIONS
• All rates are inclusive of 5% service charge and 10% Value Added Tax (VAT)
• All rates are inclusive of above-mentioned services. All extra services are subject to additional charge
• All rates are based on cabin availability
• Child reduction applicable only if sharing a cabin with maximum of 2 adults
2. CHILDREN POLICY & EXTRA BED
• From 10 years old is aldult (Maximum 1 child per room)
• 7 – under 10 years old: 75% of the adult’s rate (Maximum 1 child per room)
• 5 – under 7 years old: 50% of the adult’s rate (Maximum 1 child per room)
• Under 5 years old: Free and share all services with parents. (Maximum 1 child per room)
• Extra bed: 40% of the cabin’s rate (Only one per room)
3: PAYMENT METHOD
• For the advance payment: 30% of the total amount per whole booking will be required. The remainning payment will be paid for us before the departure day.
• The deposit payment can be reserved (no limited date) for next booking if the cancellation is made in case of force majeure.
• For out-standing amount:
+ You can pay for us in cash by USD, VND, EUR, GBP, AUD in our office when you get picked-up for the trip
+ You can also pay by credit card with some fees from the bank. (Some notes: Visa, Master, JCB, CUP: 2% fee but American Express: 3% fee is required)
4: BOOKING AMENDMENT
• Free of charges if you change the tour departure date, room type, tour duration.
• Free upgrade to high class rooms if available. (For example: Free upgrade from UniBalcony to Charm Terrace)
a) Full refund for cancellation due to bad weather or unexpected cases that prevent or stop the tour such as hospitalized, flight and train delay.
b) Full refund if you cancel booking 48 hours prior to the tour departure
c) Free of charge to any changes of tour departure date before 48 hours to departure
d) Non refund for any cancellation after 24 hours to the tour departure
e) Any refunded amount will be subject to be charged 3-7 USD due to the difference of converting exchange rates and 3% for banking fees.